TERMS & CONDITIONS
MAKING A PURCHASE
We are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.
Computation rounding shown in invoice (if any) is a decimal representation due to multiple rounding mechanisms.
We post all orders made before 2pm, Monday - Friday on the same day via PosLaju or SF EXPRESS depending on the destination. PosLaju makes deliveries on Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
For all International Orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. Goods sold and delivered to overseas (out of Malaysia) are zero-rated with GST at 0%.
All payments have to be made by means specified by www.2ldesignconcept.com. Payments shall not be deemed to be made until full amount of funds have cleared.
Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
- All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED for store credit with 30-day validity.
- All returns must be posted within 14 days of receipt for Malaysia order and 30 days of receipt for International order along with the RETURN FORM
- All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted.
- There is a restocking fee of 5% for all items returned.
- Buyer bears the cost of shipping the item back to us.
- Please note that there may be a 0 - 2.5 cm difference in given measurements. Items that vary within this range will not be accepted as defect.
- Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. www.2ldesignconcept.com portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
- All items are not ironed before posted to customers. Creases on clothing are not deemed as faulty items.
- All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.
- www.2ldesignconcept.com is not liable for www.2ldesignconcept.com items purchased from a third party merchant.
- All unclaimed parcels are forfeited within 60 days after a notification email is sent.
Buyers are advised to hand wash all items purchased from www.2ldesignconcept.comusing mild detergent and cold water (unless otherwise stated on the product care page).
Buyers are advised to iron all items at low to medium heat. Items that are of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing.
All items should not be dried under direct sunlight.
USAGE OF THE SITE
logos, trademarks and other forms of content*** we deem will be of interest to our customers or visitors. This Content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this Content belongs to www.2ldesignconcept.comand by downloading or storing of this Content does not render the customer or visitor the rights nor ownership to it.
Content extracted from www.2ldesignconcept.com, Facebook.com/2ldesignconcept, or any platforms must be credited. 2L Design Concept Sdn Bhd (1145338-M) reserves the rights to pursue legal action against unauthorized usage of this Content.
***Collectively, content composite one or more of the following - text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms later created or not known at this time.
2L Design Concept Sdn Bhd (1145338-M) reserves the right to make amendments to any of the above Terms & Conditions.
www.2ldesignconcept.com treats customer privacy as important and respects and guards customers' rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.
www.2ldesignconcept.com website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, www.2ldesignconcept.commakes no guarantees in respect to how your information may be used in these third parties websites.
www.2ldesignconcept.com is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where applicable retrieval of your information so submitted for the purposes set out herein.